Refund & Cancellation Policy

1. Subscription Cancellations

As a Photographer, you can cancel your paid subscription plan (Pro or Enterprise) at any time. To cancel, navigate to your Billing settings under the Dashboard or contact our support team. Upon cancellation, your plan will remain active until the end of your current billing period, and no subsequent renewals will be charged. We do not provide prorated refunds for mid-cycle cancellations.

2. Subscription Refunds

We stand behind our services and offer a 7-day money-back guarantee for new subscription plans. If you are unsatisfied with your upgrade, you may request a full refund within 7 days of your initial purchase, provided that you have not hosted active events or processed more than 50 photo uploads during that period. Refund requests received after 7 days will not be eligible.

3. Guest Digital Download Purchases

For event Guests purchasing watermark-free high-resolution digital photo downloads, all sales are generally final and non-refundable once the image file is delivered or downloaded.

However, refunds or replacement download credits may be approved in the following cases:

• A technical error occurred preventing the download link from loading.
• The wrong file was delivered due to a server-side processing error.
• The image contains extreme corrupted artifacts caused by our upload pipeline.

4. Refund Processing Time

Approved refunds are processed back to the original payment method used during checkout (Stripe card or UPI/PhonePe account). Refund credits typically appear in your account within 5 to 10 business days, depending on your bank or financial institution.

5. How to Request a Refund

To submit a refund request or report billing disputes, please contact us with your Order ID, Transaction ID, and registered email address at: